How to prevent internal conflicts from turning into external problems

It is inevitable that leaders who are internally conflicted about a situation in which they have some control and influence will give conflicting messages and directives to those around them.

For example, a business owner might want to sell off a division and yet his emotional connection with employees is strong enough that he hesitates to sell due to uncertainty that the buyer will take good care of them.

He wants to sell and take care of his employees after the sale. Not able to do both creates internal conflict.

Then the owner gives indications of going one way today and another way tomorrow. His employees become paralyzed on this issue, not able to move forward because they don’t know what “forward” means, which creates external conflicts between the staff.

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